FAQ

Unfortunately no, you can only take MASTER CLASSES individually, otherwise - full pass is the only option you can take if you want to attend workshops.

Unfortunately no, you can only take MASTER CLASSES individually, otherwise - full pass is the only option you can take if you want to attend workshops.

You can always upgrade your pass on the spot, in our festival office.

A downgrade of your pass is unfortunately not possible.

Master classes are individual classes, aimed at only advanced dancers and they are not included in any pass, they have to be bought separately. 

Final workshop schedule will be published on our website one month before the festival, in the section Workshops. First draft is already on the site ;)

We only have a couple of all level workshops, most of the other workshops are aimed at experienced dancers (improver, intermediate, advanced level).

You can buy your pass online on our official webshop. Check out the ticket info under each pass for more info on various options.

We really have a lot of options and passes combinations ;)  

In order to make it easier to choose the right pass for yourself, please press Ticket info under each pass in our webshop or just click the TICKETS option within the PROGRAM section on this website for a listing of included programs in each pass.

Yes, most of the passes are usually available at the door, but we would highly recommend to buy them earlier! It's cheaper and you'll be sure that you have them because some of the passes or tickets can be sold out. 

You can pick up your pass in the festival office when you arrive to Opatija. You will need your e-ticket and some kind of personal document with your photo on it.

Tickets and passes will not be shipped. When we get your payment you will receive the confirmation email saying that your registration is complete. One month before the festival you will get your e-ticket and this is what you need to print out and bring to the office in order to be able to pick up your pass. 

If for any reason you don't receive the confirmation email or your e-ticket, please contact us at: support@salsa-adria.hr

Yes, we have discounted prices for groups. In order to get group prices there has to be a minimum number of 10 people in the group.
For more info please contact us at: support@salsa-adria.hr 

You've bought the pass and for some reason later you've found out that you can't come. The refund is possible but different conditions will apply depending on when you've decided to cancel your pass. 

• all cancellations prior to 1st April will be subject to a 70% fee.
• name changes can be done any time until 1st June 2019.
• no refunds for cancellations after noon (12pm) 1st April. Make sure you check our cancellation insurance offer and get 80% of your money back in case of your cancellation.
• boat trips, Experience Croatia events, bus transfers and individual parties are not refundable.

Yes, the pass or the ticket can be transferred to another person until 1st June 2019. When you log into your account on our webshop you are able to change the name of the person who will use the pass.
However it is not allowed to re-sell the passes or tickets! 

Yes, you will be able to register and to pick up your passes at the entrance to the party! Please make sure you arrive before 2.30 am, you won't be able to buy or pick up your pass because the festival office in Gervais Center is closed afterwards.

Unfortunately it is not possible to buy a single workshop unless it's a master class. Master classes are sold individually and are not included in any pass.

Please take care of your tickets and passes; the lost ones won't be reimbursed!

It is recommended that each person takes their own pass for themselves. This way we will be sure that you got everything you need! ;) 

Unfortunately in Croatia it is still not possible to pay in euros. If you pay in cash, only HRK is accepted.

There is an ATM 2 minutes from Gervais Center, close to Hotel Imperial.

The reason for that could be that the email you entered is not valid so please make sure you've put the right email during the account registration on our web-shop. It could have happened also that the confirmation email went to your SPAM folder, so please check that as well.
If none of the above is the case, than please contact us at: support@salsa-adria.hr

What is ticket insurance?

• Ticket insurance will enable you to receive 80% of your ticket costs back (excluding the costs of the insurance) in the event that you’re unable to attend the festival for any reason. All participants who don’t pick up their passes till the last party included in their ticket will be marked in the system as if they have used the ticket and the refunds will be possible only in case of bought ticket insurance
• the reimbursement will not apply to any additional costs, such as travel, accommodation or any other costs connected to the festival activities
• ticket insurance is optional, but it has to be bought at the same time as the ticket. You cannot buy the ticket insurance additionally
• in order to gain your refund, send us an e-mail with the confirmation mail or receipt for the bought pass within 15 days after the end of the festival
• the repayment will be done up to max. 30 days after your request has arrived

Ticket insurance price:
Basic fee for the ticket insurance is 6 EUR. For every 100 EUR more total, the fee is additional 6 EUR. E.g. If your ticket costs 180 EUR, the ticket insurance is 12 EUR.

There are several options for traveling to Opatija. For more information please take a look at HOW TO GET TO OPATIJA? or join our official FB group for finding travel mates, roommates etc. and find someone to share your travel costs with ;)

The closest airports are:

• Rijeka
• Zagreb
• Pula
• Trieste (Italy)
• Ljubljana (Slovenia)
• Venezia

We can recommend a couple of amazing hotels at really affordable prices for a HB - Hotel Gardenija,  Hotel Imperial, Hotel Adriatic I and Hotel Adriatic II.

That's great! We're happy you're joining us!
Just fill in the ambassador form and we'll get back to you. Welcome to the family! :)